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DELIVERY AND RETURNS

 

Country Service Price Delivery

UK   

Royal Mail Signed For £5.95 2-3 Days

UK Express

DPD Next Working Day Service  £9.95 1 Day

Europe

Royal Mail International Tracked and Signed   £11.95   4 - 5 Days

Europe Express

UPS  £30.00            1 - 2 Days

USA / Canada

Royal Mail International Tracked and Signed                           £13.95 5 - 7 Days

USA / Canada Express                             

UPS  £35.00 2 - 3 Days

ROW

Royal Mail International Tracked and Signed £15.95 7 - 10 Days          

ROW Express

UPS  £40.00 3 - 4 Days

 

  • Orders made by midday GMT will be despatched the same working day.
  • Orders are despatched Monday to Friday and delivered on working days. 
  • If the goods are returned to us, a second redelivery charge will be incurred.
  • You will receive an email from Otis Batterbee notifying you when your order has been dispatched.
  • All orders are tracked and a signature will be required upon delivery

RETURNS AND EXCHANGES

All Otis Batterbee products have been made to the highest standards and we pride ourselves on the quality of all our products. We will happily accept returns provided they are in original condition with box and tags intact.

How to make a return…
Otis Batterbee is happy to exchange or refund any item that doesn’t entirely meet your satisfaction within 31 days. Please contact customerservice@otisbatterbee.com for a returns form. We strongly recommend you use a recorded delivery service to return all items. Please note Otis Batterbee does not offer a free returns policy and you should expect to pay postage for the delivery of all items to Otis Batterbee. We cannot accept responsibility for any items lost, damaged or stolen.

Returns Policy
If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item. Please contact customerservice@otisbatterbee.com for a returns form. Please ensure that this form is enclosed with your return, and that you have stated the reason why the product(s) are being returned. All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise. We will exchange the goods as requested, or should you wish to cancel your order we will give you a full refund within 31 days of your cancellation. If the exchanged item you requested is out of stock, we will inform you as soon as possible. 

Return of Sale Items
For sale items purchased online, please inform customer service within 7 working days of receipt of goods that you wish to return for a refund. Please obtain an authorization number and return it within 14 days. We do not accept returns for exchange or credit on any sale items after 14 days.