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DELIVERY AND RETURNS | CHRISTMAS DELIVERY

Orders placed before 12pm (GMT) will be dispatched on the same day, Monday to Friday. Once your order has been confirmed we are unable to change the delivery address. Please contact Customer Service: customerservice@otisbatterbee.com as soon as possible should you need to change the delivery address.   

Country Service Price Delivery

UK   

Standard Tracked & Signed For Free Delivery 2-3 Days

UK Express

Next Working Day Service  £9.95 1 Day

Europe

International Tracked and Signed   £11.95   4 - 5 Days

Europe Express

Express Courier £30.00            1 - 2 Days

USA / Canada

Royal Mail International Tracked and Signed                           £13.95 5 - 7 Days

USA / Canada Express                             

Express Courier £35.00 2 - 3 Days

ROW

International Tracked and Signed £15.95 7 - 10 Days          

ROW Express

Express Courier £40.00 3 - 4 Days

 

  • Orders made by 12.00 GMT will be despatched the same working day.
  • Orders are despatched Monday to Friday and delivered on working days. 
  • If the goods are returned to us, a second redelivery charge will be incurred.
  • You will receive an email from Otis Batterbee notifying you when your order has been dispatched.
  • All orders are tracked and a signature will be required upon delivery

CHRISTMAS DELIVERY

Here you’ll find helpful information to make this Christmas the best one yet. Beat the Christmas rush and send your parcels early, if however you are last minute here's our handy guide to ensure delivery before the big day. 

Country Service Price Last Post 

UK   

Standard Tracked & Signed For Free Delivery 18th December 

UK Express

Next Working Day Service  £9.95 21st December

Europe

International Tracked and Signed   £11.95   14th December

Europe Express

Express Courier £30.00            19th December 

USA / Canada

Royal Mail International Tracked and Signed                           £13.95 14th December 

USA / Canada Express                             

Express Courier £35.00 18th December 

ROW

International Tracked and Signed £15.95 10th December        

ROW Express

Express Courier £40.00 17th December


RETURNS AND EXCHANGES

All Otis Batterbee products have been made to the highest standards and we pride ourselves on the quality of all our products. We will happily accept returns provided they are in original condition with box and tags intact.

How to make a return within 60 days...
Otis Batterbee is happy to exchange or refund any item that doesn’t entirely meet your satisfaction within 60 days. Please contact customerservice@otisbatterbee.com for a returns form. We strongly recommend you use a recorded delivery service to return all items. Please note Otis Batterbee does not offer a free returns policy and you should expect to pay postage for the delivery of all items to Otis Batterbee. We cannot accept responsibility for any items lost, damaged or stolen.

Returns Policy
If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item. Please contact customerservice@otisbatterbee.com for a returns form. Please ensure that this form is enclosed with your return, and that you have stated the reason why the product(s) are being returned. All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise. We will exchange the goods as requested, or should you wish to cancel your order we will give you a full refund within 31 days of your cancellation. If the exchanged item you requested is out of stock, we will inform you as soon as possible. 

Return of Sale Items
For sale items purchased online, please inform customer service within 7 working days of receipt of goods that you wish to return for a refund. Please obtain an authorization number and return it within 30 days. We do not accept returns for exchange or credit on any sale items after 30 days.